Implementation - Professional Services Engineer, CX - Remote

Overview

The Professional Services Engineer is a customer-facing, billable role responsible for delivering specialized expertise and solutions for NICE products and services, including implementing, configuring, and optimizing AI-driven applications for enterprise contact centers.

In Short

• Configure and develop NICE CXone solutions, including AI and CRM integrations.
• Lead design and development of AI applications aligned with customer needs.
• Optimize and maintain AI bots and services.
• Collaborate with project managers on end-to-end project rollouts.
• Provide subject matter expertise during client consultations.
• Conduct business analysis to assess user needs and design solutions.
• Mentor project teams and develop documentation for emerging products.
• Promote the use of AI tools for enhanced operational efficiency.
• Engage in inter-departmental coordination for seamless project execution.
• Work in a hybrid model with flexibility for remote work.

Requirements

• Bachelor’s degree in a technical or business field or equivalent experience.
• 5+ years of professional experience, with a preference for experience in AI/Bot software applications.
• Expertise in technical configuration and programming of AI technologies.
• Familiarity with CRM integrations and ecosystem technologies.
• Knowledge of contact center operations and best practices.
• Analytical mindset with strong interpersonal skills.
• Early adopter of innovative technologies.
• Strong accountability and ownership.
• Professional communication and demeanor.

Benefits

• Work in a fast-paced, collaborative, and creative environment.
• Endless internal career opportunities across multiple roles and domains.
• Join a market-leading company with a focus on innovation.
• Engage in a hybrid work model with flexibility for remote work.
• Collaborate with top professionals in the industry.