Professional Services Engineer (Project Management & Software Implementation) - Remote

Overview

The Professional Services Engineer is a customer-facing, billable role responsible for delivering specialized expertise and solutions for NICE products and services, focusing on AI-driven applications for enterprise contact centers.

In Short

• Configure, program, and develop NICE solutions including AI and CRM integrations.
• Lead design and development of AI and bot applications.
• Optimize and maintain multiple AI bots.
• Collaborate with project managers for project rollouts.
• Conduct business analysis to design tailored solutions.
• Mentor project teams and foster collaboration.
• Provide subject matter expertise during client consultations.
• Manage system lifecycle development and risk analysis.
• Promote the use of AI tools for operational efficiency.
• Document processes for emerging digital products.

Requirements

• Bachelor's degree in technical or business field or equivalent work experience.
• 5+ years of professional experience, with 1+ years in AI/Bot software applications.
• Expertise in technical configuration of AI and contact center technologies.
• Familiarity with generative AI models and industry trends.
• Strong interpersonal skills and team-oriented mindset.
• Analytical and inquisitive mindset.
• Professional communication and behavior.

Benefits

• Flexible Work Model with remote work options.
• Opportunities for internal career growth.
• Collaborative and creative work environment.
• Innovative and dynamic company culture.
• Competitive salary and benefits package.