Customer Success Manager - Digital Evidence Management - Remote

Overview

As a member of the Value Realisation Services team, you will be responsible for ensuring that customers fully realise the value of NICE’s cloud-based Evidencentral digital evidence management platform.

In Short

• Serve as the primary customer contact and advocate for the post-implementation customer journey.
• Build and execute an account specific relationship framework.
• Run regular, proactive meetings and communications with each client.
• Accountable for driving customer adoption and consumption.
• Identify blockers for adoption and find solutions.
• Leverage internal subject matter experts to help customers optimise their investment.
• Sync and collaborate with other Value Realization Services Managers.
• Actively farm existing account base to identify upsell and cross-sell opportunities.
• Provide valuable account information to the sales team.
• Manage the planning and delivery of Day 2 moves-adds-change projects.

Requirements

• 5+ years’ experience in the policing or criminal justice sector within an IT environment.
• Operational Business Process Re-engineering or Business Analysis experience.
• Proven track record of successfully building and nurturing relationships.
• Excellent organisational and multi-tasking skills.
• Comfortable dealing with complex customer relationships.
• Superior critical thinking and problem-solving skills.
• Exceptional interpersonal and communication skills.
• End-user application training experience is desirable.
• Ability to learn about technology solutions.
• Degree in Information Technology or related field.

Benefits

• Join a market-disrupting global company.
• Endless internal career opportunities.
• Work in a fast-paced, collaborative environment.
• Flexible working model with remote work options.