Technical Project Manager / Technical Account Manager - Remote

Overview

This role focuses on managing customer relationships and technical aspects of product implementation, ensuring seamless adoption and maximizing customer ROI.

In Short

• Full understanding of product technical architecture.
• Own customer relationships post-go-live.
• Work with clients to understand business processes.
• Diagnose technical issues and provide actionable insights.
• Simplify technical matters for non-technical stakeholders.
• Collaborate with engineering and product teams.
• Handle customer escalations professionally.
• Analyze usage data for maximum ROI.
• Experience in customer-facing solution roles.
• Excellent communication skills required.

Requirements

• Background as a developer preferred.
• Strong understanding of software architecture and data workflows.
• Ability to troubleshoot and articulate technical issues.
• Empathetic communicator with a customer-first mindset.
• Experience with enterprise clients in SaaS/AI platforms.
• Excellent written and verbal communication skills.
• Exposure to Python, NodeJS, Backend Development, and SQL.
• Familiarity with cloud platforms (AWS/GCP/Azure).

Benefits

• Be part of a fast-scaling AI-driven logistics platform.
• Work on high-impact challenges in automation and digital transformation.