National Client Success Manager - Remote

Overview

The National Client Success Manager serves as the primary relationship manager between our top National accounts and our internal stakeholders, focusing on client loyalty and long-term relationship building.

In Short

• Own overall relationship with multiple accounts, ensuring client satisfaction.
• Maintain knowledge of industry trends and technology developments.
• Collaborate with technical support and product management teams.
• Act as a trusted advisor for clients on data and metric goals.
• Provide proactive client engagement and updates.
• Maintain client renewal rates and manage exit strategies.
• Mentor junior Client Success Managers.
• Identify sales opportunities within existing clients.
• Represent the company at industry events.
• Monitor account information for accuracy.

Requirements

• Bachelor’s Degree in a related field or equivalent experience.
• 3-5+ years of client success/account management experience.
• Excellent customer service skills.
• Ability to cultivate relationships and influence behavior.
• Exceptional written and verbal communication skills.
• Strong judgment and interpersonal skills.
• Ability to work effectively with all levels of the organization.

Benefits

• Generous annual bonus opportunity.
• 401(k) with Employer Match.
• Flexible Time Off.
• 10 paid holidays + 1 floating holiday.
• Volunteer Time Off.
• Choice of Medical, Dental, and Vision plans.
• Health Savings Account with employer match.
• 100% Company-Paid Parental leave.
• Wellness Program with discounts on medical premiums.
• Corporate Discounts on Retail, Travel, and Entertainment.