Client Experience Project Manager - Remote

Overview

The Project Manager – Client Experience plays a critical role in driving initiatives that enhance customer engagement and satisfaction, partnering with various teams within the Client Experience organization.

In Short

• Lead cross-functional Customer Experience initiatives.
• Develop and maintain project plans, timelines, and deliverables.
• Manage project scopes, schedules, and budgets.
• Track key success metrics and analyze project performance.
• Partner with teams to optimize client onboarding and support processes.
• Analyze customer feedback to implement solutions.
• Utilize project management tools to streamline workflows.
• Create executive-level reports on project outcomes.
• Communicate project progress to stakeholders.
• Ensure compliance with relevant regulations.

Requirements

• 3+ years of project management experience in SaaS or healthtech.
• Proven track record in managing cross-functional projects.
• Experience with Agile, Scrum, Kanban, and Waterfall methodologies.
• Strong analytical skills for data-driven decision-making.
• Proficiency in project management tools like Asana or Jira.
• Ability to multitask in a fast-paced environment.
• Excellent written and verbal communication skills.
• Proficiency in Microsoft Office.

Benefits

• Generous annual bonus opportunity.
• 401(k) with Employer Match.
• Flexible Time Off.
• 10 paid holidays + 1 floating holiday.
• Volunteer Time Off.
• Insurance: Medical, Dental, and Vision plans.
• Health Savings Account with employer match.
• 100% Company-Paid Parental leave.
• Wellness Program including discounts on medical premiums.
• Employee Assistance Program with free counseling sessions.