Manager of Reliability Operations - Remote

Overview

Nexcess brings together a portfolio of hosting, cloud, and digital experience brands to deliver high-performance infrastructure and services to businesses worldwide. Our platforms power mission-critical applications for thousands of customers. Reliability is foundational to everything we do. We operate complex environments spanning virtualization, storage, networking, and application hosting; where performance, availability, and consistency matter at scale.

In Short

• Lead how we detect, respond to, and learn from failures across our platform ecosystem.
• Bring structure to incident response and accountability to follow-through.
• Ensure that lessons learned from production improve platform operations.
• Continuously evolve incident management and post-incident practices.
• Establish clear standards for incident declaration and communication.
• Own the incident command function and lead major incident responses.
• Drive accountability and reliability strategies across teams.
• Work across environments including virtualization platforms and hybrid cloud infrastructure.
• Manage on-call incident commander rotations with global coverage.
• Provide data-driven reporting on operational performance to leadership.

Requirements

• Bachelor’s degree in Computer Science, Engineering, or a related field.
• 7+ years experience in systems operations, site reliability, or platform engineering.
• 2+ years experience leading teams or major operational functions.
• Proven experience managing incidents in a 24/7 production environment.
• Strong background in troubleshooting and operational improvement.
• Experience with change management practices.

Benefits

• Traditional and Roth 401k with company matching.
• A collaborative team culture.
• Consistent/set work hours.
• Challenging non-redundant daily duties.
• A voice in how things get done.