Manager of Operations - Remote

Overview

The Manager of Operations is responsible for overseeing operations and project support for a client team, ensuring performance guarantees and client expectations are met, while driving continuous improvement initiatives.

In Short

• Manage operations for client teams and departments.
• Provide subject matter expertise on projects.
• Ensure staff development and talent management.
• Partner with leadership to improve quality and throughput.
• Serve as an escalation point for client-related issues.
• Coordinate multiple projects and tasks simultaneously.
• Work outside of core business hours as needed.
• Maintain compliance with legal and regulatory requirements.
• Encourage a diverse and inclusive workplace.
• Contribute to a fast-paced and dynamic work environment.

Requirements

• Bachelor's degree in business, healthcare or related field.
• 6 years of experience in operations management.
• 1 year of leadership experience.
• Ability to set clear expectations and lead teams.
• Advanced verbal and written communication skills.
• Experience with RxClaim preferred.
• Ability to work overtime and weekends as needed.
• Must be eligible to work in the USA without sponsorship.
• Experience in highly regulated markets is a plus.
• Strong decision-making and consensus-building skills.

Benefits

• Competitive salary based on experience.
• Comprehensive benefits package.
• Opportunity for career advancement.
• Collaborative and supportive work environment.
• Commitment to diversity and inclusion.
• Employee empowerment and recognition programs.
• Flexible work hours.
• Health and wellness initiatives.
• Support for professional development.
• Tobacco-free workplace.