Business Process Architect - Customer - Remote

Overview

The Business Process Architect at NewRocket leads a team of Senior Business Analysts to enhance customer business processes and outcomes, ensuring successful implementation of ServiceNow solutions.

In Short

• Lead workshops to translate business requirements into outcomes.
• Conduct multiple implementations from a customer strategy standpoint.
• Define and map customer processes.
• Collaborate with architects to develop project plans.
• Oversee Senior Business Analysts' development.
• Facilitate requirements definition sessions.
• Support project management and planning.
• Maintain delivery standards for ServiceNow solutions.
• Work across multiple time zones.
• Foster a diverse and inclusive workplace.

Requirements

• 5+ years as a client-facing technical consultant.
• Expertise in CSM, FSM, and FSO programs.
• Knowledge of business process architecture for cloud platforms.
• Strong interpersonal and presentation skills.
• Effective communication with all organizational levels.
• Ability to mitigate risks.
• Coaching and mentoring skills.
• Strong problem-solving abilities.
• Bachelor's degree in CS, IT, or equivalent experience.
• Experience facilitating executive workshops.

Benefits

• Diverse and inclusive work environment.
• Opportunities for professional growth.
• Supportive company culture.
• Recognition of individual contributions.
• Commitment to employee well-being.