Customer Success Manager for SaaS Platform - Remote

Posted 4 days ago

Customer Service

Full Time

Worldwide

Customer Success

SaaS

Technical Onboarding

Product Understanding

Communication Skills

Overview

The Customer Success Manager will support customers in onboarding and effectively using our AI platform, collaborating closely with product development and management.

In Short

Onboard new customers and guide them in using our application.
Create onboarding materials and templates for self-service support.
Collect and relay customer feedback for platform improvement.
Build and optimize internal workflows for customer support.
Develop product understanding among customers by translating technical features.
Collaborate closely with the product team for continuous improvement.
Ensure sustainable account management focusing on usage and satisfaction.

Requirements

Experience with SaaS or software products, ideally in Customer Success or Technical Onboarding roles.
Technical understanding to grasp new tools and explain functionalities clearly.
Affinity for AI, with experience in prompting being advantageous.
Strong product understanding to assist customers in contextualizing our solutions.
Structured, solution-oriented, and proactive work style.
Comfortable in dynamic environments with evolving processes.
Fluent in German at a native level.

Benefits

Creative freedom to shape a new AI platform.
Insight into AI, product development, and strategy through direct collaboration with the founding team.
Flexibility with 100% remote work and flexible hours.
A motivated, agile team eager to make an impact.

Neurawork

Neurawork is a leading AI strategy consulting firm in the DACH region, dedicated to shaping the future of artificial intelligence for small and medium-sized enterprises. With a focus on customer advisory, Neurawork guides clients through the development and implementation of AI strategies, leveraging innovative methodologies and intelligent process optimization. The company prides itself on fostering a professional environment where team members can grow their expertise in AI while working on impactful projects. Neurawork offers a fully remote work model, emphasizing flexibility and the opportunity for employees to actively contribute to the company's vision and growth.

Share This Job!

Save This Job!

Jobs from Neurawork:

High-Ticket Sales Setter

Marketing Director

Social Media Marketing

Performance Marketing

Account Manager (m/f/d)