Salesforce Experience Architect, AI and Agentforce - Remote

Overview

As a Salesforce Experience Architect, you will be responsible for driving the solution for and building Agentforce-powered experiences for users to deliver impactful business value to our clients.

In Short

• Provide industry best practices and serve as a trusted client advisor
• Drive requirement gathering and serve as the Salesforce platform expert
• Bring an experience design-focused mindset to solutions
• Work with clients to build out their strategy and roadmap
• Leverage Salesforce technology such as Agentforce and Einstein Bots
• Provide input on detailed design specifications and project plans
• Translate business requirements into well-architected solutions
• Coach and mentor junior team members
• Follow and understand new Salesforce product capabilities

Requirements

• 3+ years in a customer-facing technical consulting role
• 5+ years of CRM industry experience
• Ability to drive requirement gathering
• Experience architecting and implementing Salesforce Service Cloud
• Experience with GenAI prompt writing
• Hands-on experience with Generative AI driven platforms
• Proven ability to design and optimize business processes
• Ability to tie outcomes to business value through storytelling
• Comfortable using flow charting tools
• Ability to lead a cross-functional team

Benefits

• Remote & In-Person options available
• Travel opportunities with a commitment of up to 25%
• Flexibility in work hours
• Collaborative work culture
• Regular celebrations and team-building activities