Account Manager - Remote

Overview

NeoPollard Interactive (NPi) is seeking an Account Manager to serve as the primary relationship owner for assigned customers, focusing on customer retention, revenue growth, and successful outcomes.

In Short

• Lead account relationships and develop positive working practices.
• Accountable for customer retention, renewals, upsells, and satisfaction.
• Lead internal teams to determine causes for customer success or failure.
• Use technical tools and data to manage customer features and content.
• Own billing, invoicing, or reconciliation activities.
• Maintain superior customer service levels and operational excellence.
• Accountable for customer contract changes and renewal activity.
• Up to 25% travel required.

Requirements

• 7+ years experience in Customer Success and/or Account Management.
• In-depth experience in managing large Profit and Loss accounts.
• Lottery, iLottery and/or iGaming experience preferred.
• Bachelor's Degree or equivalent work experience.
• Excellent communication skills with the ability to engage various audiences.
• Strong analytical and organizational skills in a fast-paced environment.
• Project and program management experience.
• Ability to prioritize multiple responsibilities.
• Working knowledge of Microsoft Office suite.

Benefits

• Comprehensive Health, Vision, and Dental Insurance.
• Life Insurance & AD&D Insurance.
• 401K Savings Program with Competitive Corporate Matching.
• Paid Vacation and Personal Time.
• Parental leave policy including 12 weeks for birth, adoption, or fostering.
• Wellness and Employee Assistance Program (EAP).
• Company-Provided Laptop and Cellphone.
• Career Development Opportunities including Ongoing Training.
• Quarterly Company Performance Bonus Program.