Senior Service Designer - Remote

Overview

As a Senior Service Designer at NEC Digital Studio, you will create evidence-based designs for inclusive and accessible services, working with multidisciplinary teams on complex projects.

In Short

• Lead and direct service design projects.
• Support and manage the service design team.
• Define and refine design practices.
• Identify and win new business opportunities.
• Champion user-centered design approaches.
• Conduct research to inform service design.
• Facilitate workshops and team meetings.
• Develop visual and written communication for projects.
• Manage stakeholder relationships effectively.
• Navigate complexity and ambiguity in service transformation.

Requirements

• Experience in service design projects.
• Strong understanding of user-centered design principles.
• Ability to lead multidisciplinary teams.
• Excellent facilitation and communication skills.
• Experience in strategic thinking and systems analysis.
• Proficient in visual communication techniques.
• Experience with prototyping and stakeholder management.
• Ability to manage complexity in service delivery.
• Knowledge of GDS principles is a plus.
• Degree or relevant professional experience in service design.

Benefits

• Private medical cover.
• 25 days paid holiday with buy/sell options.
• Life assurance cover.
• Group pension plan with employer contributions.
• Access to LinkedIn Learning.
• Flexible benefits package.
• Annual team and company away-days.
• Personal learning budget.
• Supportive team environment.
• Opportunities for professional development.