Senior Service Designer - Remote

Overview

As a Senior Service Designer at SQLI Group, you will be responsible for shaping and optimizing complex end-to-end service experiences that align user needs with business objectives, ensuring that products and services deliver seamless, meaningful, and human-centered experiences across digital and physical touchpoints.

In Short

• Develop customer journey maps and service blueprints to enhance user engagement.
• Design and refine end-to-end service experiences.
• Collaborate with cross-functional teams to implement service improvements.
• Conduct qualitative and quantitative user research.
• Analyze user feedback and behavioral data.
• Partner with various teams to align service design with business goals.
• Define and track key service experience metrics.
• Stay informed on industry trends and best practices in service design.
• Mentor junior and mid-level service designers.
• Work in a remote setting for a contract duration of 6 to 9 months.

Requirements

• Minimum of 8 years of experience in service design or related fields.
• Expertise in service blueprinting and design thinking methodologies.
• Strong experience in user research and usability testing.
• Ability to lead complex programs and influence stakeholders.
• Proficiency in tools such as Miro, Figma, and service design software.
• Experience in Agile environments.
• Excellent communication and presentation skills.
• Familiarity with project management software.

Benefits

• B2B Contract for 6 to 9 months (subject to extension).
• Remote work policy.
• Work for a top company in the food and beverage industry.
• Engage with a major eCommerce platform.