Senior Staff Service Designer - Remote

Overview

As a Senior Staff Service Designer at Gusto, you will play a crucial role in enhancing service design by bridging research, operations, and experience, focusing on continuous improvement and customer outcomes.

In Short

• Lead the end-to-end service design process for products and services.
• Define medium-term visions for cohesive software-to-service experiences.
• Develop an understanding of customer needs through insights.
• Collaborate with cross-functional teams to implement impactful service experiences.
• Partner with various teams to prioritize new opportunities and solve complex problems.
• Advocate for user-centered design approaches.
• Contribute to the evolution of service design practices.
• Communicate vision and concepts persuasively to stakeholders.

Requirements

• 8+ years of experience in service design and tech collaboration.
• Broad understanding of design practices demonstrated with a portfolio.
• Proven track record of building customer trust and loyalty.
• Proficient in mapping user journeys and identifying opportunities.
• Ability to influence strategic decisions across groups.
• Effective communication with senior stakeholders.
• Proactive in leading service design projects.
• Deep understanding of customer needs to influence business strategy.

Benefits

• Competitive compensation packages with equity-based compensation.
• Collaborative and inclusive workplace.
• Opportunities for professional growth and development.
• Flexible work arrangements with remote options.