Housing Implementation Consultant - End to End Repairs - Remote

Overview

Join the NEC Housing Team as a Housing Implementation Consultant, specializing in the Repairs Module of the NEC Housing Management System, to provide exceptional support and guidance to customers.

In Short

• Home-based role with opportunities for growth and development.
• Specialize in the Repairs Module of the NEC Housing Management System.
• Provide expert guidance and best practices to customers.
• Create and maintain training materials for customers and internal teams.
• Ensure customer satisfaction and positive feedback.
• Stay updated on developments in Social Housing Management.
• Occasional travel throughout the UK for customer visits.
• Work closely with experienced consultants for training and support.
• Flexible work environment with a focus on customer service.
• Part of a team that supports public services and community welfare.

Requirements

• In-depth expertise in the Repairs Process using Housing Management Software.
• Experience in implementing Housing Management Systems or Modules.
• Proven track record in providing consultancy services to housing authorities.
• Ability to achieve positive customer feedback consistently.
• Proficiency in creating training materials and solution design manuals.
• Willingness to manage multiple projects as proficiency increases.

Benefits

• Private Medical Cover funded by NEC.
• 25 days paid holiday with buy/sell options.
• Life assurance cover funded by NEC.
• Group Pension Plan with employer contributions up to 8.5%.
• Access to LinkedIn Learning with over 15,000 courses.
• Flexible benefits to suit individual needs.