Senior L2 Support Engineer - Remote

Overview

Nebius is leading a new era in cloud computing to serve the global AI economy. We create the tools and resources our customers need to solve real-world challenges and transform industries, without massive infrastructure costs or the need to build large in-house AI/ML teams.

In Short

• Resolve complex technical issues escalated by clients and Technical Account Managers.
• Lead the diagnosis and resolution of advanced technical issues across various environments.
• Serve as a technical escalation point for complex troubleshooting scenarios.
• Investigate and resolve storage-related issues leveraging expertise in data storage architectures.
• Apply ML knowledge to support and optimize model deployment.
• Design and develop automation scripts in Python and Bash.
• Deliver timely updates and detailed explanations to customers.
• Collaborate with cross-functional teams to minimize service disruptions.
• Provide technical leadership and mentorship to junior staff.
• Maintain and enhance technical documentation reflecting best practices.

Requirements

• Bachelor's degree in Computer Science, Information Technology or a related field.
• 7+ years of experience in technical support, 5+ years in cloud environments.
• Expert level in Linux administration and troubleshooting.
• Advanced level in Networking, Kubernetes, and Cloud platforms.
• Intermediate level in Machine learning training and pipelines.
• Proficiency in English and Mandarin is essential.

Benefits

• Competitive salary and comprehensive benefits package.
• Opportunities for professional growth within Nebius.
• Hybrid working arrangements.
• A dynamic and collaborative work environment.