Customer Success Manager - Remote

Overview

Neara is a high-growth, venture-backed Series C, tech company headquartered in Sydney, Australia. We work with 75% of the utilities in Australia and New Zealand and are growing rapidly across the US and Europe. Our mission is to revolutionize the utilities industry by helping them future-proof their infrastructure and navigate the challenges of the clean energy transition. Our 3D digital network model enables utilities to simulate various scenarios and make informed decisions to protect their assets and communities.

In Short

• Meet with clients at the completion of the sales cycle to turn opportunities into implementation projects.
• Lead a comprehensive training program with a focus on practical use cases tailored to client needs.
• Engage in 1-1 sessions, setting up meetings, and onboarding diverse groups.
• Utilize MixPanel metrics and strategic internal meetings to inform decision making.
• Proactively monitor customer usage and provide value-added insights.
• Manage customer engagement and outreach including highlighting company events.
• Effectively convey new features and plans through various channels.
• Perform configuration or customization required by the project scope.
• Test and provide final QA/QC of project deliverables.
• Report on project status to leadership.

Requirements

• Electric utility industry and/or GIS/CAD experience.
• Clear communication and collaboration with the broader Neara team.
• Strong executive communication skills.
• Ability to manage multiple ongoing projects effectively.
• Self-motivated, solutions-driven, detail-oriented and organized.
• Experience troubleshooting and resolving hardware and software issues.
• Proficient in cloud-based applications.
• Make product enhancement requests based on software capabilities.
• Experience with programming, PLS CADD, and/or LIDAR highly advantageous.
• Python scripting or equivalent programming would be a bonus.

Benefits

• Rare opportunity to work on cutting edge platform-led products.
• Competitive compensation package (including ESOP).
• Flexible hours and working arrangements.
• Excellent PTO, Healthcare and 401K program.