Senior Specialist, Expense Quality Assurance - Remote

Overview

The Expense Operations team at Navan supports customers with issues related to card issuing, statement payments, and much more. The QA Senior Specialist will help us maintain Operational Excellence as we troubleshoot customer escalations at scale.

In Short

• Execute the Quality Assurance process for the global Operations team.
• Continuously improve QA processes and drive them to completion.
• Identify coaching opportunities and share findings with leadership.
• Present QA results and report progress to the Expense Operations team.

Requirements

• Strong bias for action and a data-driven mindset.
• Curious thinker who thrives in a dynamic environment.
• Sound judgment when dealing with confidential information.
• Ability to effectively present information to managers and employees.
• Tech savvy with tools like Google Sheets, Slack, and data visualization tools.
• 3-5 years of professional experience in a high-growth technology company.

Benefits

• Competitive salary range based on skills and experience.
• Opportunities for professional growth and development.
• Dynamic work environment with a focus on operational excellence.