SVP, Global Customer Service and Operations - Remote

Overview

Navan is seeking a bold and visionary SVP, Global Operations & Services to lead, elevate, and transform our global service organization into a world-class, customer obsessed powerhouse. Navan is reshaping the future of corporate travel and expense, and radical customer care is our ultimate differentiator.

In Short

• Define and Execute Global Strategy: Redefine the vision and strategy for a world class Global Operations and Service (GO&S) organization.
• Pioneer Tech and AI Deployment: Own the deployment of Generative AI and automation technologies.
• End-to-End Operational Ownership: Oversee all service operations from front-line travel agents to back-office reconciliation.
• Drive Strategic Alignment: Foster a unified, customer-centric operating model.
• Build an Award-Winning Team: Cultivate a high-performing global team.

Requirements

• 12+ years in Global Operations/Customer Service.
• Proven ability to scale a global customer support function.
• Track record of leading transformation at scale.
• Deep expertise in service strategy and process design.
• Exceptional communicator with a consultative approach.

Benefits

• Competitive salary range of $255,000 - $400,000 USD.
• Opportunity to lead a transformative global service organization.
• Work in a fast-paced, tech-forward environment.
• Collaborate with cross-functional teams.
• Extensive domestic and international travel opportunities.