Customer Service Manager, Vendor and Operations - Remote

Overview

The Customer Service Manager, Vendor and Operations will oversee the day-to-day operational performance of the internal support teams that span multiple insurance lines while focusing heavily on opportunities to build and improve our operating model.

In Short

• Oversee daily and strategic performance of Customer Service teams.
• Design and operationalize segmented support teams.
• Develop and manage operational initiatives for results.
• Fluent in customer service operational metrics.
• Drive performance expectations with team scorecards.
• Implement best practices to enhance efficiency.
• Uphold operational governance with the team.
• Encourage continuous improvement and data-led decisions.
• Direct and drive results with direct reports.
• Build team quarterly plans contributing to company direction.

Requirements

• Bachelor's Degree is required.
• 5 years of Customer Service experience required.
• Excellent understanding of support team functions.
• 2 years experience with data analysis preferred.
• Experience in the insurance industry is highly preferred.
• Demonstrated experience managing external teams.
• Strong sense of ownership and accountability.
• Ability to travel up to 20% is required.
• Strong customer relationship building skills.
• Ability to thrive in a dynamic environment.

Benefits

• Competitive cash compensation.
• Equity options.
• Comprehensive health plans.
• Generous PTO.
• 401k match.
• Generous parental and caregiver leave.