VP, Customer Service and Sales Operations - Remote

Overview

The VP, Customer Service and Sales Operations will create, own, and drive the goal of providing an effortless customer experience while fueling increased sales.

In Short

• Develop and execute customer service and sales operations strategy.
• Focus on digital transformation and AI adoption.
• Drive initiatives to improve customer satisfaction and loyalty.
• Lead evaluation and implementation of AI tools.
• Partner with IT, marketing, and product teams.
• Ensure ethical AI practices and data privacy compliance.
• Identify opportunities to automate tasks and improve response times.
• Optimize sales processes and post-sale support.
• Develop and monitor KPIs for success measurement.
• Ensure robust training programs for staff.

Requirements

• Bachelor’s degree in Business Administration or related field.
• 10+ years of experience in customer service or sales operations.
• 5+ years in senior leadership roles.
• Proven track record in implementing AI-driven solutions.
• Excellent communication and interpersonal skills.
• Strong background in process improvement methodologies.
• Experience managing remote teams.

Benefits

• Competitive benefits package including medical and dental.
• 401(k) plan.
• Paid time off.
• Equipment purchase program.