Senior Analyst, Professional Services - Business Travel - Remote

Overview

The Sr Analyst, Professional Services is responsible for leading the strategic management and optimization of our paid service offerings in the business travel sector. This role combines advanced analytics and industry expertise to maximize utilization, minimize losses, and provide actionable insights to both internal stakeholders and clients. The Sr Analyst will enhance existing processes, oversee reporting functions, and collaborate closely with cross-functional teams to deliver data-driven recommendations that directly impact the bottom line.

In Short

• Lead the optimization of unused ticket credits.
• Develop and maintain a comprehensive Airline Policies Playbook/Matrix.
• Oversee monthly credit assessments and provide tailored recommendations.
• Monitor trends in unused ticket utilization.
• Improve automated reporting tools for unused ticket credits.
• Lead the analysis of data and provide data-driven recommendations.
• Create and deliver actionable insights from reports.
• Act as the primary point of contact for clients regarding paid services.
• Lead and mentor a team of analysts.
• Leverage GDS systems for detailed data analysis.

Requirements

• Minimum 6-8 years of experience in business travel management or analytics.
• Strong background in data analytics and business intelligence tools.
• Expertise in travel management systems (e.g., Sabre, Amadeus).
• Proven experience managing unused ticket credits.
• Advanced analytical skills and a data-driven mindset.
• Strong problem-solving and communication skills.
• Leadership capabilities and experience managing teams.
• Excellent organizational skills and ability to manage multiple projects.
• Experience with UATP and airline policies.
• Certifications in data analytics or project management are a plus.

Benefits

• Competitive salary and benefits.
• Opportunities for professional development.
• Collaborative work environment.
• Access to advanced analytics tools.
• Flexible working arrangements.