Account Manager - Broadband Team - Remote

Overview

This position reports to the Broadband Team Lead, Account Management, and has significant contact with existing Members/Customers. Responsible for building and managing relationships while maintaining a high level of member/customer engagement through interaction, communication and traveling onsite to member/customer locations within the assigned territory of the Midwest and Northeast.

In Short

• Proactively communicate requirements to the Members in assigned territory.
• Develop and maintain strong, professional relationships with all existing Members/Customers.
• Regularly visits with Members/Customer sites in assigned territory with an onsite engagement/visit.
• Actively engages existing Members/Customers to ensure satisfaction and timely resolution of issues.
• Maintains accurate records of all member interactions, proposals, and current negotiations, utilizing SalesForce, Service Now, Smartsheet and Office 365.
• Maintains an up-to-date knowledge of the NISC solutions and services we provide to Members/Customers.
• Updates appropriate databases including SalesForce and Service Now with current Members/Customers regarding organizational profile, product and services utilization, satisfaction levels, etc.
• Attends conferences and trade shows as appropriate to promote NISC‘s solutions to current and prospective Members/Customers.
• Participates as appropriate in industry association forums, councils, and conferences.
• Proactively reviews the Member’s use of NISC’s solutions and related satisfaction and seeks to remedy issues and problems by providing support or training.

Requirements

• Generally, requires 10+ years of account management, product sales and/or support experience either at NISC or similar related experience.
• Exceptional customer relationship management skills.
• Ability to establish credibility and project an executive presence to interact effectively with current and prospective Members/Customers and industry representatives at all levels of their organization.
• Strong knowledge of rural electric cooperative and municipal utility industry, rural broadband industry and related current events and trends.
• Ability to understand the dynamics and issues related to the life cycle of a Member’s IT solution and effectively counsel them on potential opportunities for improvement.
• Strong negotiating skills.
• Ability to identify and effectively resolve key issues with clients.
• Knowledge of the industry IT standards, terminology, and typical work processes.
• Project management skills.
• Possess excellent writing, editing, communications and interpersonal skills.
• Possess superior presentation skills to audiences of all sizes.
• Ability to maintain the highest level of professionalism and ethical behavior.
• Commitment to NISC's Statement of Shared Values.
• Ability to travel as often as necessary to meet the goals and objectives of the position.
• Experience with SalesForce, Service Now, and Office 365.

Benefits

• Competitive salary and benefits package.
• Opportunities for professional development and growth.
• Supportive work environment.
• Flexible work arrangements.