Software Implementation Specialist - Remote

Overview

NISC develops and implements enterprise-level and customer-facing software solutions for over 960+ utilities and broadbands across North America. Our mission is to deliver technology solutions and services that are Member-focused, quality driven and valued priced. We exist to serve our Members and help them serve their communities through our innovative software products, services and outstanding customer support. NISC has been ranked in ComputerWorld’s Best Places to Work for twenty-two years, and we are looking for qualified individuals to join our Team.

In Short

• Responsible for performing software implementations for Member/Customers.
• Manage implementation projects and provide application support.
• Validate the accuracy of converted data.
• Train personnel on application usage.
• Answer questions regarding Customer Care and Billing (CC&B) product.
• Work in a hybrid schedule with required office days.
• Assist in coordinating software implementation project plans.
• Prepare Change Requests (CRs) and follow up through resolution.
• Perform after hours call support as assigned.
• Commitment to NISC’s Statement of Shared Values.

Requirements

• Basic level knowledge of business-related software applications.
• Basic level knowledge of the Utility or Telecom industries.
• Basic level knowledge of Project Management processes.
• Excellent verbal and written communication skills.
• Ability to analyze data and draw meaningful conclusions.
• Ability to travel 10-20% a year.
• Bachelor’s Degree in a business-related field or equivalent experience.

Benefits

• Work in a supportive and innovative environment.
• Opportunity to serve and help communities.
• Ranked as one of the Best Places to Work.