Software Implementation Specialist - Remote

Overview

NISC develops and implements enterprise-level and customer-facing software solutions for over 960+ utilities and broadbands across North America. Our mission is to deliver technology solutions and services that are Member-focused, quality driven and valued priced. We exist to serve our Members and help them serve their communities through our innovative software products, services and outstanding customer support. NISC has been ranked in ComputerWorld’s Best Places to Work for twenty-two years, and we are looking for qualified individuals to join our Team.

In Short

• Responsible for performing software implementations for Member/Customers.
• Manage implementation projects and provide application support.
• Validate the accuracy of converted data.
• Train personnel on application usage.
• Answer questions regarding the Customer Care and Billing (CCB) product.
• Work in a hybrid schedule with required office days.
• Assist in coordinating software implementation project plans.
• Prepare Change Requests and follow up through resolution.
• Perform after hours call support as assigned.
• Commitment to NISC’s Statement of Shared Values.

Requirements

• Bachelor’s Degree in a business-related field or equivalent experience.
• Basic knowledge of business-related software applications.
• Basic knowledge of the Utility or Telecom industries.
• Basic verbal and written communication skills.
• Ability to analyze data and draw meaningful conclusions.
• Ability to travel 10-20% of the year.
• Excellent telephone/email etiquette.
• Strong attention to detail.
• Ability to multitask and manage time effectively.
• Basic level ability to demonstrate initiative and accountability.

Benefits

• Ranked in ComputerWorld’s Best Places to Work.
• Member-focused and quality-driven work environment.
• Opportunity to work with innovative software products.
• Supportive team culture.
• Training and development opportunities.