Implementation Project Manager - Operations (Work Management) - Remote

Overview

The Implementation Project Manager on the Work Management team has a high level of customer interaction and works closely with other NISC teams. You are responsible for performing software implementations for Member/Customers, managing the implementation project, providing application support to customers, validating and verifying the accuracy of the converted data, training personnel on all aspects of the application, answering questions on function and usage of products via Microsoft Team’s, e-mail, or on-site.

In Short

• Provides superior customer support to internal and external customers in all encounters.
• Conduct conversion analysis.
• Determine expectations and timelines of the Customer’s/Member’s conversion process.
• Prepare and monitor the multiple project management tools (Smart Sheet, Confluence, etc.).
• Identify gaps in features and functionality in software and oversee resolution.
• Assist in document preparation.
• Communicate with all parties involved in the enterprise implementation.
• Compiles and analyzes business requirements and evaluates Member/Customers’ operational processes.
• Designs and implements system set-up configurations for Member/Customers.
• Provide after-hours support when needed.

Requirements

• Generally requires 3-5 years of product usage or support/implementation experience.
• Basic knowledge of NISC's products’ features and functionality.
• Basic knowledge of Project Management processes and theory.
• Excellent verbal and written interpersonal and communication skills.
• Ability to effectively lead, influence and teach others.
• Strong PC skills.
• Ability to travel as often as necessary to meet the goals and objectives of the position.
• Commitment to NISC’s Statement of Shared Values.

Benefits

• Ranked in ComputerWorld’s Best Places to Work survey for twenty-two years.
• Opportunity to work with advanced, integrated IT solutions.
• Engage in a high level of customer interaction.
• Training and development opportunities.
• Supportive team environment.