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Implementation Project Manager - Remote

Posted 7 days ago
Project Management
Full Time
Worldwide

Overview

As an Implementation Project Manager at Go1, you’ll play a pivotal role in delivering impactful learning solutions to our Mid-Market and Enterprise customers. You’ll be at the heart of enabling organisations to launch and scale their learning programs efficiently.

In Short

  • Implementation Ownership: Partner with our customers to make their Go1 implementation a great experience, guiding each project smoothly from kickoff to launch.
  • Project Management: Oversee a portfolio of customers, leading projects through all steps of the project lifecycle, reporting on key milestones, and managing risk.
  • Technical Training and Support: Act as the main technical contact for customers during implementation, guiding them through product integration configuration, SSO/SCIM set-ups, and troubleshooting.
  • Seamless Transitions: Coordinate smooth handovers from implementation to support and customer success, documenting key configuration details and unique requirements.
  • Collaboration: Work closely with regional sales, customer success, and partner teams to address implementation needs and ensure customer success.

Requirements

  • 3+ years in a support, client services, implementation, or customer-facing role.
  • Proven project management experience, including requirements gathering, solution design, and documentation.
  • Technical writing and/or pre-sales solution design experience preferred.
  • Previous experience with or understanding of learning and development programs is preferred.
  • Fluency in speaking and writing French is highly desirable.

Benefits

  • Competitive incentive plan in addition to salary.
  • Employee Stock Option Plan.
  • Flexible approach to work.
  • Monthly work from home or transport reimbursement.
  • Unlimited access to the Go1 Learning Hub.
  • Professional development fund.
  • Volunteer leave to give back to the community.
  • PTO + Wellbeing days.
  • Flexible public holidays - take the days off that are important to you.
  • Family planning & parental leave, plus support for parents returning to work.
Go1eu logo

Go1eu

Go1 is the world's largest aggregator of educational content, providing organizations and their employees access to an extensive curated e-learning library. With a mission to unlock positive potential through a love of learning, Go1 aims to reach a billion learners globally. The company fosters a culture of curiosity, collaboration, and lifelong learning, valuing the contributions of its diverse team. As Go1 continues to grow, it remains committed to improving lives through innovative learning solutions and exceptional customer success.

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