Resource Planning and Administration Lead - Remote

Overview

This role is a home based position that involves coordinating technical project delivery processes while ensuring customer satisfaction and managing team operations.

In Short

• Coordinate technical project delivery with PMs and Service Activation Coordinators.
• Supervise the team, manage tickets, and approve timesheets.
• Manage change requests in accordance with ITIL practices.
• Ensure project deadlines are met and customer satisfaction is achieved.
• Communicate effectively with team members and customers.
• Maintain accurate records of engineering availability and planned changes.
• Review and close completed tickets daily.
• Provide monthly/weekly reporting and manage team utilization targets.
• Support transition teams in customer onboarding or removal.
• Work remotely with occasional team meet-ups.

Requirements

• Experience in a Service and Change management environment.
• Excellent written and verbal communication skills.
• Logical approach to problem solving.
• High degree of accuracy and attention to detail.
• Strong customer care and focus.
• Awareness of networking fundamentals (desirable).
• ITIL Intermediate qualifications (desirable).

Benefits

• 25 days’ holiday plus your birthday off.
• Flexible working arrangements.
• Virtual working environment.
• Top tech provided for staff.
• 4x annual salary life assurance.
• Health cash plan.
• Retail discounts and perks from major brands.