Account Manager (North America) - Remote

Overview

Account Managers at Nx own the relationship with our Enterprise customers, managing renewals and driving expansion while ensuring high customer satisfaction.

In Short

• Build and maintain relationships with customer stakeholders.
• Ensure SLAs are met and best practices are followed.
• Lead contract renewal efforts.
• Identify expansion opportunities and coordinate demos and reviews.
• Ensure customer satisfaction during onboarding.
• Attend customer check-in meetings.
• Work closely with Developer Productivity Engineers.
• Drive account expansion activities.
• Own the lifecycle of renewal and expansion contracts.
• Travel is required for this position.

Requirements

• Experience in selling or managing software developer tooling.
• Strong relationship-building skills.
• Ability to drive customer satisfaction.
• Experience in account management.
• Strong communication skills.
• Ability to present business cases effectively.
• Willingness to travel.

Benefits

• Compensation includes base pay and commissions.
• Opportunity to work with Enterprise customers.
• Engagement with technical teams.
• Professional growth opportunities.
• Dynamic work environment.