GTM Systems Specialist, Customer Operations - Remote

Overview

As the GTM Systems Specialist focused on Customer Operations, you will play a pivotal role in managing and optimizing the technology stack supporting our Customer Success and Customer Operations teams.

In Short

• Oversee the implementation and optimization of customer-facing tools.
• Serve as a Salesforce administrator for Customer Success and Operations teams.
• Act as the technical lead for ChurnZero implementation.
• Identify opportunities to improve system usability and processes.
• Maintain accurate customer data across all platforms.
• Streamline and automate key processes.
• Collaborate with cross-functional teams to align system configurations.
• Provide technical support and training to team members.
• Focus on creating intuitive processes for end users.
• Demonstrate proactive problem-solving skills.

Requirements

• 3+ years of experience as a Salesforce administrator.
• Experience managing customer-facing tools like ChurnZero.
• Salesforce Admin Certification required.
• Proficiency in managing system integrations.
• Strong understanding of data architecture.
• Excellent communication skills.
• Detail-oriented with a knack for identifying inefficiencies.
• Experience with customer lifecycle metrics.
• Ability to create dashboards and deliver insights.
• Collaborative approach to gathering feedback.

Benefits

• Opportunity to work with renowned brands.
• Innovative and diverse work environment.
• Focus on professional development and team celebrations.
• Equal-opportunity employer.
• Hybrid work model.