Customer Service Analyst - Remote

Overview

The Customer Service Analyst will provide reliable, accurate, and responsive customer service support for NAOS USA’s B2B customers and internal stakeholders, ensuring operational excellence and data-driven insights.

In Short

• Provide customer support for inquiries on orders, shipping, and product availability.
• Liaise with finance for payment issues and manage service issues.
• Maintain and update customer service KPIs dashboard.
• Track and analyze claims and trends.
• Identify process inefficiencies and propose improvements.
• Ensure SOPs are up-to-date for B2B customer types.
• Support implementation of new tools or system enhancements.
• Manage communication with customers and sales reps.
• Analyze performance metrics for internal stakeholders.
• Contribute to a company committed to innovation and customer care.

Requirements

• Experience with ERP and CRM/order systems (e.g., SAP, NetSuite, Salesforce).
• Analytical mindset, proficiency in Excel and Power BI.
• Excellent written and verbal communication skills.
• Strong organizational skills and attention to detail.
• Ability to manage complexity and multiple priorities.

Benefits

• Be part of a company with a unique approach to innovation.
• Work in a collaborative and supportive environment.
• Opportunity for personal and professional growth.
• Engage with a community of over 3,400 professionals worldwide.
• Contribute to meaningful and impactful projects.