Customer Service Analyst - Remote

Overview

The Customer Service Analyst 1 is an entry-level position responsible for assisting in customer related activities and providing resolutions in coordination with the Customer Service team.

In Short

• Serve as a single point of contact for internal partners and external clients.
• Ensure customer inquiries are answered efficiently and timely.
• Conduct necessary analyses to address client needs.
• Communicate resolutions to clients.
• Assess risk when making business decisions.
• Take ownership of client investigations.
• Enforce banking policies and procedures.
• Collaborate with operational and middle office teams.
• Maintain high client satisfaction.
• Demonstrate clear and concise communication.

Requirements

• Previous relevant experience preferred.
• Experience in customer service.
• Proven investigative and analytical skills.
• Ability to present concepts and influence change.
• High-quality customer service focus.
• Bachelor's degree or equivalent experience.
• Bilingual in Japanese and English.

Benefits

• Equal opportunity employer.
• Consideration for all qualified candidates.
• Accessibility accommodations available.