Junior Customer Service Analyst - Remote

Posted 3 weeks ago

Customer Service

Full Time

Worldwide

To be agreed

Overview

You will be responsible for providing information about the company's products and services, receiving new requirements and suggestions for functionality, following up on customer inquiries, and recording their activities within our management tool.

In Short

Call the assistance service
Collaborate in the documentation management of the area.
External customer service
Incident resolution
Follow up on incidents
Achieve KPIs
Email support
Responsible for dealing with users and customers.
Team collaboration
Update the knowledge base
User service

Requirements

Knowledge in Customer Service
Knowledge of computer use
Knowledge in Microsoft Office
Technical support skills for computer equipment and users
Knowledge in Zendesk
Adaptability to change
Autonomy
Commitment
Communication skills
Results orientation
Service attitude
Teamwork
Advanced English

Benefits

An exciting growth journey and endless ambition to develop as a company
A friendly, supportive, and humble work culture where the team always comes first
Opportunities for professional development and personal growth
Passionate, high-performing, and genuine colleagues
We care about what matters: results and well-being
Referral program: enjoy an incredible reward if you refer a friend or colleague to GIGA IT and we hire them.
Working hours: Monday to Friday, from 8 AM to 5 PM.
To be agreed
Local holidays
15 business days PTO and flexibility program
Remote work: You can work from anywhere!
Notebook provided

Translated from Spanish

G.I

Giga IT

Giga IT is a Latin American company that values its human capital, focusing on building long-lasting relationships beyond mere deliverables. With a team of experts located in various regions around the world, Giga IT offers a flexible working environment that enhances the knowledge and skills of its employees. The company is committed to reliability, adaptability, passion, and responsibility, ensuring that they act efficiently in every step of their operations. Giga IT fosters a friendly, supportive, and humble work culture where the team is prioritized, and it provides opportunities for professional development and personal growth.

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