Customer Service Analyst - Remote

Posted Yesterday

Customer Service

Full Time

Worldwide

Overview

As a Customer Service Analyst at 2Innovate, you will play a key role in providing technical support to users of FrameBanking, ensuring valuable and successful interactions with the platform.

In Short

Resolve and manage technical incidents while ensuring SLA compliance.
Provide support to clients regarding inquiries and technical issues.
Document solutions and share knowledge within the team.
Monitor platform health and anticipate incidents in production.

Requirements

Degree in Systems Engineering, Software, or related fields.
Familiarity with Customer Satisfaction Score (CSAT), Net Promoter Score (NPS), and other metrics (desirable).
Experience in monitoring, debugging, and SQL databases (mandatory).
Knowledge of server management and basics of development, microservices, and RESTful APIs.
Familiarity with Git, Postman, OpenSearch, Datadog, or other observability tools.

Benefits

20 days of paid time off.
Day off on your birthday.
100% remote work.
Continuous development with online training sessions.
Referral program with bonus incentives.
Opportunity to interact with clients from different countries.
Join a growing global company filled with challenges.

2innovate

2Innovate is a forward-thinking company dedicated to revolutionizing the future of payments through innovation and collaboration. We partner with leading global clients, fostering a diverse, inclusive, and dynamic environment where talent can thrive and make an impact. Our team culture emphasizes effective communication, problem-solving, and continuous learning, providing competitive benefits and real opportunities for professional development. Join us in building the next generation of intelligent financial solutions and be part of a global company that values flexibility and teamwork.

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2innovate

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