Customer Service Systems Analyst - Remote

Overview

As a pivotal figure within Zenni's award-winning Operational Excellence Customer Service team, we are seeking a highly skilled Systems Analyst/Administrator with a focus on customer service operations.

In Short

• Lead the assessment and implementation of new customer service tools.
• Manage day-to-day operations of customer service systems.
• Streamline processes to enhance efficiency and effectiveness.
• Develop documentation and provide support to customer service teams.
• Utilize data analytics for reporting and strategic decision-making.
• Collaborate with IT teams and stakeholders.
• Ensure compliance with regulatory requirements.
• Stay updated on industry trends and technologies.

Requirements

• 5+ years of experience in systems analysis or administration.
• Proficiency in customer service tools such as CCaaS systems.
• Strong analytical skills and problem-solving abilities.
• Excellent communication and interpersonal skills.
• Knowledge of industry regulations and security practices.
• Experience with data analysis tools like SQL or Tableau is a plus.

Benefits

• Annual Bonus Program.
• 100% medical, dental, and vision coverage for employees.
• 401k with 4% employer match.
• Generous PTO and additional time off during holidays.
• Fully Paid Parental Leave.
• Tech Stipend for expenses.
• Annual Zenni Gift Card for products.