Support Engineer (EMEA) - Remote

Overview

n8n is a workflow automation platform that uniquely combines AI capabilities with business process automation. We give technical teams the flexibility of code with the speed of no-code, backed by a passionate community of builders. With 500+ integrations and fair-code principles, we're revolutionizing how businesses connect their systems and processes.

In Short

• Handle escalations from Product Support, providing advanced technical assistance.
• Investigate, reproduce, and resolve complex technical issues across n8n’s ecosystem.
• Support Enterprise Standard customers with procedural troubleshooting and customized solutions.
• Collaborate with Engineering and Product teams to resolve product issues.
• Document troubleshooting steps and build internal playbooks.
• Improve knowledge bases and enable Tier 1 Support with better documentation.
• Serve as a technical mentor to Product Support Engineers.
• Work in a remote-first environment with a diverse team.
• Contribute to the growth of a high-impact Tier 2 function.
• Participate in a culture of transparency and collaboration.

Requirements

• 3+ years in technical support or solutions engineering.
• Hands-on experience with n8n workflows.
• Proficient in debugging APIs, webhooks, authentication, and data flows.
• Familiarity with AWS, GCP, or Azure.
• Experience with Docker or Kubernetes.
• Understanding of networking basics and PostgreSQL troubleshooting.
• Strong communication skills.
• Experience with workflow automation platforms is a plus.
• Familiarity with observability tools is a plus.
• Comfort with on-call readiness is a plus.

Benefits

• Competitive compensation.
• Equity ownership.
• 30 days of vacation for Europe, 15 for the US.
• Health and wellness benefits.
• Career growth opportunities with a budget for skill development.
• Remote-first work culture.
• Regular team bonding activities.
• Support for open-source projects.
• Transparency in operations.
• A supportive and ambitious work environment.