Weekend Customer Support Agent, LATAM - Remote

Overview

Join MUBI's global team as a Weekend Customer Support Agent, helping to manage customer inquiries and enhance the streaming experience for subscribers across LATAM.

In Short

• Work remotely or hybrid if near local offices in LATAM.
• Full-time role covering weekend shifts (Saturdays and Sundays).
• Collaborate with Content, Marketing, and Engineering teams.
• Assist subscribers with technical inquiries and feedback.
• Build and maintain relationships with other departments.
• Passionate about film and MUBI's mission.
• Experience in navigating complex issues and problem-solving.
• Fluent in English and another priority language (Spanish or Portuguese).
• Organized, punctual, and patient.

Requirements

• Based in LATAM (Brazil, Mexico, Argentina, Chile, Colombia).
• Fluency in written and spoken English and another language.
• Team player with a can-do attitude.
• Impeccable attention to detail.
• Willingness to accept coaching and feedback.

Benefits

• Opportunity to work in a global streaming service.
• Join a passionate team dedicated to great cinema.
• Flexible working options (remote or hybrid).
• Engage with a diverse and inclusive workplace.