Senior Customer Services Associate - Remote

Overview

Join our research-driven biopharmaceutical company as a Senior Customer Services Associate in Veterinary Pharmaceuticals, where you will make a positive impact on animal health.

In Short

• Provide high-quality customer support in relation to enquiries and orders.
• Manage incoming Customer Service queries and business enquiries.
• Accurately process customer orders using SAP and other systems.
• Handle customer complaints and provide knowledgeable support.
• Work closely with the Finance team on pricing and invoicing queries.
• Identify and implement system efficiencies to eliminate waste.
• Maintain a friendly and professional demeanor in all communications.
• Utilize problem-solving skills to address customer issues.
• Document and manage enquiries/tasks accurately and timely.
• Collaborate with senior team members when necessary.

Requirements

• Experience in a Customer Services/order processing role.
• Computer literacy, particularly with CRM systems and Excel.
• Excellent problem-solving and decision-making abilities.
• Ability to work independently and as part of a team.
• Personable with a consistently positive demeanor.
• Analytical and proactive in overcoming obstacles.

Benefits

• Work in a global health care leader with a diversified portfolio.
• Opportunity to make a difference in global healthcare.
• Ethical integrity and inspiring mission-driven environment.