Senior Associate - Digital Customer Support Engineer - Remote

Overview

The Senior Associate - Digital Customer Support Engineer is responsible for providing expert software support services for GE Healthcare customers, focusing on technical and application workflow issues.

In Short

• Provide technical support for GE Healthcare software products.
• Work in a full-time remote role, primarily during nights and weekends.
• Utilize advanced troubleshooting techniques to resolve customer issues.
• Collaborate with other analysts and engineers on application integration issues.
• Assist in business evaluations and document findings.
• Act as a resource and mentor for team members.
• Identify knowledge gaps and develop training for fellow engineers.
• May require occasional onsite support and travel.
• Ensure compliance with GEHC standards and procedures.
• Participate in continuous improvement activities.

Requirements

• Bachelor’s Degree or equivalent experience in a technical service role.
• Minimum of five years experience in technical support, software, or hardware.
• Excellent verbal and written communication skills.
• Ability to prioritize multiple tasks in a fast-paced environment.
• Healthcare information technology experience is a plus.
• Familiarity with service support tools like Service Cloud and Citrix VDI.
• Experience with Java, Networking, MSSQL, Sybase, Linux, Microsoft Platforms.
• Ability to work nights and weekends.
• Strong customer service attitude.
• Ability to work collaboratively across departments.

Benefits

• Great work environment and professional development opportunities.
• Challenging careers with competitive compensation.
• Equal Opportunity Employer with a diverse workplace.
• Relocation assistance is not provided.
• Opportunities to contribute to groundbreaking medical technology.