Service Readiness Architect - Remote

Overview

The Service Readiness Architect at Motorola Solutions plays a crucial role in supporting the launch and implementation of complex mission-critical operational services and systems, ensuring effective service delivery models and preparedness.

In Short

• Collaborate across teams to deliver service solutions.
• Architect service offerings with IT and Product teams.
• Manage service-related risks and issues.
• Define and validate delivery requirements with stakeholders.
• Maintain and promote the Service Catalog Offerings.
• Facilitate release management of solutions.
• Advocate for ITIL best practices.
• Provide clarity to senior management on strategic deliverables.
• Ensure global service readiness across teams.
• Multi-task effectively across virtual teams.

Requirements

• Bachelor’s Degree in a technical discipline required.
• 5 years of product management or service delivery experience.
• Strong understanding of business and delivery processes.
• Excellent communication skills.
• Ability to navigate regional requirements for global solutions.
• Experience with service catalog management is a plus.
• Must pass a criminal background check.
• Must be authorized to work in the US for any employer.

Benefits

• Incentive Bonus Plans.
• Medical, Dental, Vision benefits.
• 401K with Company Match.
• 10 Paid Holidays.
• Generous Paid Time Off Packages.
• Employee Stock Purchase Plan.
• Paid Parental & Family Leave.
• Inclusive culture and community-focused environment.