Senior Order Management Specialist - Remote

Overview

The Senior Order Management Specialist will play a pivotal role in ensuring seamless execution of order management processes, supporting the operations department with critical tasks.

In Short

• Manage complete Sales Force Quote to Cash cycle
• Identify and resolve Q2C technical issues
• Provide guidance on complex deal structures
• Quote Creation and Completion
• Order Cancellation
• Account Renewals
• Contract Buyout Quotes
• Opportunity Stage Amendments
• Package Upgrade/Downgrade
• Vendor Finance deals
• Account Audits
• Account Mergers
• Constantly liaising with other departments to resolve cases

Requirements

• Graduate in Business Management disciplines, preferably Finance or Supply chain
• Strong Business Communication Skills in English
• 2+ years of professional work experience
• Proficient experience with Microsoft Excel and Word
• Knowledge and experience of CRM systems, preferably Salesforce
• Prefer experience working with ERP systems
• Very organized, meticulous, and detailed in entering information
• Excellent analytical and problem-solving capabilities with special attention to accuracy and detail
• Self-starter with a proven ability to take ownership of job responsibilities
• Ability to effectively prioritize and multi-task in high-volume workload situations

Benefits

• Creating a diverse and inclusive workplace
• Equal opportunity employer
• Opportunities for professional growth
• Supportive team environment