VAIB Team Manager (Evenings) - Remote

Overview

As a VAIB Team Manager, you will lead a dedicated team focused on providing exceptional support to vulnerable customers, managing their professional development, and driving team performance.

In Short

• Manage a team of VAIB Advisers remotely.
• Provide coaching and support on customer service tasks.
• Drive performance and monitor service levels.
• Conduct regular team meetings and feedback aggregation.
• Participate in hiring processes and team shaping.
• Empower team members to improve customer interactions.
• Manage employee relations and performance issues.
• Ensure compliance with data security and privacy standards.
• Foster a positive and engaged team environment.
• Collaborate with other managers to share best practices.

Requirements

• Experience managing a remote customer service team.
• Ability to work Monday to Friday, 3.30pm - 8pm.
• Strong leadership and people management skills.
• Experience in vulnerability support preferred.
• Analytical skills for data narrative creation.
• Strong communication and stakeholder management skills.
• Experience with employee relations cases.
• Ability to prioritize and manage conflicting workloads.
• Fluency with MacOS, Slack, and GSuite tools.
• Empathetic approach to team management.

Benefits

• Remote working setup with MacBook provided.
• £1,000 annual learning budget.
• Regular social events for team engagement.
• Part of an award-winning team.
• Comprehensive training program.
• Diverse and inclusive work environment.
• Opportunities for professional growth and development.
• Supportive team culture.
• Flexible working arrangements.
• Additional perks and benefits as outlined.