Learning and Development Lead - Remote

Overview

The Learning and Development Lead will oversee the onboarding and ongoing training for Customer Operations at Monzo, ensuring that operational teams have the necessary skills and tools to excel.

In Short

• Lead a small team of trainers in developing training programs.
• Design and implement learning solutions for customer service staff.
• Collaborate with various teams to ensure smooth training operations.
• Adapt training plans in a fast-paced environment.
• Monitor and report on training performance.
• Support multi-site training and work with outsourcing partners.
• Manage the accreditation of trainers.
• Build relationships with Operations to advocate for training needs.
• Utilize data to drive continuous improvement in training.
• Ensure training materials meet the needs of a distributed workforce.

Requirements

• Experience in learning and development, particularly in a regulated environment.
• Strong background in designing and delivering training for contact centers.
• Ability to manage multiple priorities in a fast-paced setting.
• Excellent communication skills, both written and verbal.
• Proficient in analyzing data and producing insights.
• Passion for leading and developing training teams.
• Experience with digital learning platforms.
• Ability to thrive in ambiguity and seek solutions.
• Time management skills and motivation to meet deadlines.
• Risk mindset focused on improving processes for customers.

Benefits

• Salary range of £43,400 - £58,700 depending on experience.
• Flexible working hours.
• £1,000 annual learning budget for personal development.
• Support for remote work setup.
• Share options and additional benefits.