Change Lead, Financial Crime, Fraud and Disputes - Remote

Overview

This role involves leading a team focused on financial crime, fraud, and disputes at Monzo, ensuring customer trust and safety while driving change initiatives.

In Short

• Lead a team of Change Partners in the Financial Crime Collective.
• Drive change initiatives to protect customers from financial crime.
• Collaborate with various stakeholders to manage workloads.
• Champion a culture of continuous improvement.
• Support team development and maintain high performance.
• Manage competing demands and prioritize tasks effectively.
• Provide regular updates and maintain open communication.
• Mentor and coach team members.

Requirements

• Strong project/change management skills.
• Proven leadership experience in a fast-paced environment.
• Ability to manage high volumes of work and multiple priorities.
• Strong analytical skills to identify trends.
• Hands-on attitude and willingness to support colleagues.
• Familiarity with launching new products or campaigns.
• Confident communication with senior stakeholders.
• Ability to design operational processes.
• Experience in Financial Crime is desirable but not essential.

Benefits

• Salary £48,000 - £60,000 + benefits.
• Flexible working hours.
• £1,000 learning budget annually.
• Support for remote work setup.
• Inclusive and diverse work environment.