Global TechOps CRM Lead - Remote

Overview

MongoDB is looking for a highly motivated individual to lead a global TechOps CRM function, responsible for one of the Pods from idea to delivery, playing a key role in growing large, strategic CRM projects and providing critical support to internal departments.

In Short

• Lead a team of CRM Support Administrators and Engineers.
• Serve as the Subject Matter Expert for Salesforce administration and development.
• Develop scalable Salesforce solutions aligned with business objectives.
• Document solutions for technical design issues.
• Communicate and execute scalable CRM solutions to stakeholders.
• Conduct knowledge-sharing sessions and provide ongoing technical training.
• Perform maintenance and troubleshooting of various applications.
• Drive process improvements and operational efficiencies.
• Manage priorities in a dynamic environment.
• Build strong relationships across the organization.

Requirements

• Bachelor's or Master's degree in Computer Science or equivalent.
• 10+ years of technical engineering management experience.
• Deep understanding of Salesforce.com ecosystem.
• Hands-on experience with Salesforce customizations.
• Experience in cloud technologies and DevOps.
• Successful experience in running at-scale Support initiatives.
• Understanding of systems architecture and design patterns.
• Knowledge of data integration tools.
• Experience in Agile/Scrum development process.
• Demonstrated analytical and problem-solving skills.

Benefits

• Supportive and enriching culture for employees.
• Employee affinity groups.
• Fertility assistance and generous parental leave policy.
• Commitment to employee wellbeing.