Technical Support Specialist (Tier 3 - Bilingual) - Remote

Overview

A highly skilled Tier 3 Technical Support Specialist is needed to join the Customer Services team at Molecule, a cloud-based software company focused on energy and commodity trading.

In Short

• Serve as the escalation point for Tier 2 support on complex technical issues.
• Troubleshoot software bugs, data anomalies, and API issues.
• Collaborate with Engineering and Product teams to diagnose issues.
• Reproduce customer issues and recommend workarounds.
• Maintain knowledge of Molecule’s platform and integrations.
• Contribute to internal documentation and knowledge sharing.
• Identify patterns in support cases for continuous improvement.
• Participate in post-incident reviews.

Requirements

• Bilingual fluency in English & Spanish.
• 3–5+ years of experience in technical support.
• Strong troubleshooting skills and technical fluency.
• Familiarity with APIs, SQL, Python, and relevant tools.
• Excellent communication skills for translating technical details.
• Experience working with product and engineering teams.
• Experience in energy trading or financial systems.

Benefits

• A remote-first team reshaping the energy industry.
• A customer-first culture with impactful technical expertise.
• Autonomy, flexibility, and growth opportunities.
• Competitive compensation, equity, and benefits.