Phone Support Associate - Remote

Overview

Modern Health is a mental health benefits platform for employers, providing access to various resources for emotional and mental well-being. They are seeking a Phone Support Associate to enhance the member journey.

In Short

• Join a mission-driven Member Operations team.
• Support members via phone and ensure timely care.
• Manage member escalations and find creative solutions.
• Develop a long-term support strategy for enterprise launches.
• Work in a fully remote environment with overlapping hours.
• Collaborate with cross-functional teams.
• 1-2 years of phone support experience required.
• Experience with CRM tools like Kustomer, Talkdesk, or Zendesk.
• Strong communication and organizational skills needed.
• Empathetic approach to supporting mental health journeys.

Requirements

• 1-2 years of phone support experience at a tech or healthcare company.
• Ability to create clear documentation.
• Comfort utilizing CRM systems.
• Strong verbal and written communication skills.
• Excellent organizational skills and attention to detail.
• Ability to thrive in a rapidly changing environment.
• Enthusiastic problem solving with a data-driven approach.

Benefits

• Medical, Dental, Vision, and Life Insurance.
• Flexible Spending Account and Health Savings Account options.
• Generous Time Off and Company-wide Collective Pause Days.
• Professional Development Stipend.
• 401k and financial planning benefits.
• Annual Wellness Stipend and New Hire Stipend.
• Monthly Cell Phone Reimbursement.