Legal Reception Agent - Remote

Overview

We are seeking a reliable and professional Legal Reception Agent to join our Call Center team. This role is critical in managing incoming calls, ensuring they are properly routed, and supporting client communication across departments.

In Short

• Fully remote position
• Full-time schedule with open availability required
• First point of contact for client communication
• Answer incoming calls professionally
• Document call details accurately
• Manage multiple tasks efficiently in a remote environment
• Meet or exceed performance metrics
• Maintain professionalism and accountability
• Work in a fast-paced, metrics-driven environment
• Opportunity for growth in a legal setting

Requirements

• Minimum 2 years of experience in a call center environment
• Fully bilingual in English and Spanish
• Strong communication and customer service skills
• Experience in a metrics-driven environment
• Ability to multitask and work independently
• Strong organizational and administrative skills
• Tech-savvy with CRM systems
• Reliable high-speed internet connection
• Quiet and professional remote work environment
• Noise-canceling headset required

Benefits

• Compensation of $6 USD per hour
• Opportunity to work in a professional legal environment
• Growth potential within the firm
• Equal opportunity employer
• Supportive team environment