USCIS Communications Legal Assistant - Remote

Overview

We are looking for a USCIS Communications Legal Assistant who thrives in a fast paced environment and can manage large volumes of client communication. This role supports clients and attorneys by keeping them informed, gathering required documents, managing deadlines, conducting intro calls, and ensuring every USCIS case moves forward accurately and on time.

In Short

• Address incoming and missed calls with exceptional customer service
• Keep clients updated throughout their USCIS process
• Perform intro calls within 24 hours of case assignment
• Send follow up emails and text messages daily
• Create client profiles and forms, and send Docketwise invitations
• Add new cases to spreadsheets and update tracking systems
• Request and collect required documentation from clients
• Calendar USCIS and internal deadlines
• Schedule USCIS related prep meetings and client appointments
• Organize, maintain, and close case files

Requirements

• At least 2 years of experience in customer service, communications, or high volume client interaction
• Fully bilingual in English and Spanish
• Strong organizational and communication skills
• Ability to manage high call and task volume
• Comfortable using legal software such as Clio, Docketwise, RingCentral, Google Suite
• Detail oriented, proactive, and reliable
• A dependable laptop or desktop (8GB RAM minimum, Core i5 or higher) paired with a stable 10 Mbps connection
• Ability to receive payments in USD via PayPal

Benefits

• Compensation: 640 USD biweekly
• 100 percent remote role
• Opportunity to grow within a structured USCIS department
• Hands on experience in immigration processes
• Stable long term position with clear workflows and expectations